Privacy Policy

Last Updated: April 16, 2026

This Privacy Policy explains how AccordRx LLC (“AccordRx,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information through our website, mobile experience, and marketplace services, including https://accordrx.com (the “Website” or “Site”).

By using our Website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version here and update the “Last Updated” date above.

The AccordRx Service

AccordRx is an online marketplace for verified pharmacies and their staff to buy and sell eligible overstock inventory to help meet a specific patient need or support declared emergency-related needs.

We take privacy and security seriously. We collect the information we need to operate the marketplace, verify accounts, meet legal and regulatory requirements, process payments, provide support, improve the service, and communicate with our members.

Collection of Personal Data

Why We Collect Information

Because the purchase and sale of prescription medications is regulated, we need certain information to verify users, confirm business eligibility, operate the marketplace, and comply with applicable laws and requirements.

What Information We Collect

The information we collect depends on how you use AccordRx.

Personal Information:

• Your name
• Your email address
• Your cellphone number
• Support messages and communications with us

Business Information:

• NCPDP number
• NPI number
• DEA license number
• State license number
• Copy of state pharmacy license
• Legal business name
• Business address
• Business phone number
• Business checking account
• Information about the states where you are licensed or authorized to do business

TRANSACTION AND MARKETPLACE Information:

• Products listed, purchased, sold, or saved
• Order, shipment, and. fulfillment details
• Payment and payout details
• Communications related to orders or support requests
• Records needed to document marketplace activity and compliance

Additional Information

When you visit the Website, we also track information on your computer and your internet connection, such as but not limited to:

• IP address
• Browser type
• Device type
• Dates and times of visits
• General usage activity on our Website

We may also automatically record certain information from your device by using various types of technology, including:

• clear gifs or web beacons,
• information from your device by using various types of technology, including clear gifs or web beacons,
• your IP address or other device address or ID,
• web browser and/or device type,
• the web pages or sites that you visit just before or just after you use our Website,
• the pages or other content you view or otherwise interact with through our Websites, and
• the dates and times that you visit, access, or use our Website.

We may use cookies, similar technologies, and analytics tools to operate the Website, remember preferences, improve performance, understand usage, and support security.

If you contact us through chat, text, phone, or email, we may collect the information you choose to provide in those communications.

Use and Purpose of Collected Personal Data

We use the information that we collect on or through our Website to:

• Verify users and businesses
• Comply with legal, regulatory, and marketplace requirements
• Create and manage accounts
• Operate, maintain, and improve the Website and marketplace
• Process orders, payments, refunds, and payouts
• Provide customer service and respond to questions
• Send service-related messages, alerts, and updates
• Protect the Website, detect fraud, investigate misuse, and enforce our terms
• Understand usage trends and improve features, performance, and reporting
• Send marketing communications where allowed by law

Keeping Your Personal Data Secure

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No system can be guaranteed to be 100% secure, but we work to protect the information we collect and limit access to those who need it for business or legal purposes.

If we are required by law to notify you of a data breach affecting your personal information, we will do so as required by applicable law.

Personal Data Shared with Third Parties

We do not sell personal information for money.

We may share personal information with trusted service providers and partners that help us operate AccordRx, including:

• Stripe for payment processing, billing, and related transaction services
• Twilio for text messages, phone communications, and related communication services
• Crisp Chat for customer support and related support communications
• GrainQL for website analytics and product usage insights

Retention of Personal Data

We keep personal information for as long as reasonably necessary to:

• Provide the service
• Maintain your account
• Complete transactions
• Meet legal, tax, accounting, regulatory, and recordkeeping obligations
• Resolve disputes
• Enforce our agreements
• Protect AccordRx and our users

Your Rights with Respect to Personal Data

Depending on where you live, you may have privacy rights under applicable U.S. law. These may include the right to:

• Know whether we collect, use, or share your personal information
• Request access to the personal information we have about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to exceptions
• Request a copy of certain personal information in a portable format
• Opt out of certain uses of personal information, such as targeted advertising, sale, or certain profiling activities, where applicable
• Appeal a decision we make about your privacy request

We will not discriminate against you for exercising your privacy rights.

Object to Processing and Opt-Out

You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us at support@accordrx.com.

Even if you opt out of marketing messages, we may still send you non-marketing communications related to your account, transactions, security, support, or our ongoing business relationship.

If a browser-based opt-out preference signal is required by applicable law and is properly configured and recognized by our systems, we will honor it as required.

Correct or Update

If your personal information is inaccurate or out of date, you may ask us to correct or update it.

You may also request access to, deletion of, or a copy of your personal information by contacting us using the information below. We may need to verify your identity before completing your request.

How to Contact AccordRx Regarding Personal Data

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

• Email: support@accordrx.com
• Mail: AccordRx LLC, 2800 E. Enterprise Ave, Suite 333, Appleton, WI 54913
• Create a Support Ticket through the Website